Privacy policy

Last Updated: 15th March 2026

1. Who We Are

Chopchop Noodles Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal data when you visit our website www.chopchopnoodles.com (the "Site") or purchase our products.

Our company is registered in England and Wales under company number 16174554. For the purposes of UK data protection law (UK GDPR), we are the 'data controller'. If you have any questions about this policy, please contact us at: Email: sales@chopchopnoodles.com. Post: Chopchop Noodles Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identifiers: Your name, email address, delivery address, billing address, and phone number.
  • Financial Information: Payment information for processing orders (e.g. card details).
  • Transaction Data: Details of purchases you make from us and the fulfillment of your orders.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Our primary legal bases for processing are:

  • Performance of a Contract: To process and deliver your order, including managing payments, fees, and charges, and to collect and recover money owed to us.
  • Legitimate Interests: To run our business, provide administration and IT services, ensure network security, prevent fraud, and for marketing our own similar products/services to existing customers (you have the right to object to this).
  • Legal Obligation: To comply with our legal and regulatory requirements (e.g. for tax and accounting purposes).
  • Consent: Where we have asked for and you have given clear consent, for example, to send you marketing communications via email or text if you are not an existing customer.

Processing Activities:

  • To register you as a new customer. Identity, Contact Performance of a contract.
  • To process and deliver your order. Identity, Contact, Financial, Transaction Performance of a contract.
  • To manage our relationship with you (e.g. notify you of policy changes, ask for a review). Identity, Contact, Profile, Marketing Performance of a contract, Legal obligation, Legitimate interests.
  • To administer and protect our business and this website. Identity, Contact, Technical Legitimate interests (for running our business, IT services, network security).
  • To deliver relevant website content and advertisements to you and measure effectiveness. Identity, Contact, Profile, Usage, Marketing, Technical Consent or Legitimate interests (to grow our business).
  • To use data analytics to improve our website, products, marketing, and customer relationships. Technical, Usage Legitimate interests (to define types of customers, keep our site updated, inform marketing strategy).
  • To make suggestions and recommendations to you about goods or services that may be of interest Identity, Contact, Technical, Usage, Profile Consent or Legitimate interests (to develop our products/services and grow our business).

4. How We Share Your Information

We may share your personal data with the following third parties:

  • Service Providers: Such as payment processors, delivery and courier companies, IT and system administration services, and marketing platforms.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers.
  • HM Revenue & Customs, regulators and other authorities: Who require reporting of processing activities in certain circumstances.
  • Third Parties in a Business Transfer: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • All our third-party service providers are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes and only permit them to process it for specified purposes and in accordance with our instructions.

5. International Transfers

We do not typically transfer your personal data outside the UK. If we ever need to do so (e.g. if using a cloud server located in the USA), we will ensure a similar degree of protection is afforded to it by using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

8. Your Legal Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data (a "data subject access request").
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing of your personal data.
  • Request the transfer of your personal data to you or a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details in Section 1.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

9. Cookies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookies page.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates.