Refund policy

Last Updated 15th March 2026

At ChopChop Noodles we are committed to your complete satisfaction. Due to the nature of our products being food items, we have a specific policy to ensure hygiene and safety while also honouring your consumer rights.

Please read this policy carefully before making a purchase.

1. The Golden Rule: Returns on Food Items

For hygiene and safety reasons, we cannot accept returns of food products simply because you have changed your mind. This is in line with the UK's Consumer Rights Act 2015, which exempts perishable goods from the standard 14-day "cooling-off" period.

2. When You Are Entitled to a Full Refund or Replacement

We will gladly offer a full refund or replacement for the affected items in the following circumstances:

  • Damaged or Faulty Goods: Your order arrives with damaged packaging (e.g. torn, crushed) that compromises the product inside, or the product itself is faulty.
  • Incorrect Items: You receive an item you did not order.
  • Quality Issues: The product is found to be unfit for consumption e.g., there is a clear quality defect. Please note, this does not include personal taste preferences.

3. How to Request a Refund or Replacement

If your order falls into one of the categories above, please follow these steps:

1. Contact Us: Notify us within 14 days of receiving your order. You can reach us at sales@chopchopnoodles.com with your order number and a brief description of the issue.

2. Provide Evidence: We may ask for a clear photograph or video of the damaged, faulty, or incorrect items. This helps us process your claim quickly and identify issues with our suppliers or couriers.

3. Our Response: Once we receive your request and evidence, we will reply promptly to guide you through the next steps, which may include arranging a return for the faulty items or sending out a replacement immediately.

4. The Refund Process

  • Once your return is received and inspected (if required), we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment typically within 5-10 working days.

5. Missing or Lost Parcels

If your tracking information indicates your order was delivered but you have not received it, please contact us immediately. We will investigate with the courier on your behalf. If the parcel is deemed lost, we will dispatch a replacement order or issue a full refund.

6. Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015. You have the right to expect that goods are of satisfactory quality, fit for purpose, and as described. If they are not, you have a legal right to a repair, replacement, or refund.

7. Contact Us

If you have any questions about our Refund Policy, please get in touch:

Email: sales@chopchopnoodles.com Post: Chopchop Noodles Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ